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Refund Policy

DO NOT RETURN ITEMS TO THE MANUFACTURER. PLEASE EMAIL US AT info@cutepetusa.com FOR RETURN ADDRESS.

Delivery

Processing for all orders takes 2-7 business days. Standard shipping takes 5-10 business days and express shipping takes 3-5 business days. We ship through USPS, UPS, FedEx, and DHL. 

Returns

Customers are responsible for shipping costs. Once the item is returned, please allow 2-5 days for inspection. If the inspection is passed, the customer will receive store credit in the form of a gift card. 

It is absolutely important to us that you are completely satisfied with your purchase that is why we offer a credit note only in cases which:

  • The item does not fit you

  • You are not satisfied with the quality

  • Or you have simply changed your mind

       

      Provided that:

       

      • The item is unworn and in original condition 

      • The item is not a sale item

      • The item is returned to us within 14 days from delivery date

      • A receipt and proof of purchase is available

      • Absolutely no returns accepted on items returned to us with makeup/tan marks.

       

      Refunds

      We treat every order with absolute care and pack them with precision and love to make sure they are in good condition. However, in the unlikely case of an item being delivered faulty or not as advertised, we will happily provide you with a full refund provided:

      • You notify us within 14 days from delivery date providing a description of the fault in your items along with pictures as a proof via email to info@cutepetusa.com

      • Your claim of the faults have been reviewed and approved by our staff 

      Please note: Once your refund has been approved by our staff and a notification sent to you, it may take up to 5-10 business days for the funds to appear in your account, so please be patient. However if your refund has taken longer than this period, please contact us so we can investigate the cause of the delay.

      In the case that an item is faulty, we will be able to cover the return shipping cost. Simply email a photo of postage receipt to our staff for a reimbursement. 

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